Claims Assessor

3 Months – Temp to perm

Remote

Max Pay rate for Umbrella: GBP389

Pay rate for PAYE: GBP305.22

What you need to know:

Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Here we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders.

As a Life and Health Claims Assessor, you will provide fair and balanced claims decisions within industry guidelines client philosophy. Speed and quality claims decisions are essential using the appropriate amount of evidence necessary. Our product range includes Life, Critical Illness, Income Protection, TPD, Business Protection and Waiver of Premium.

You will have daily contact with customers, intermediaries and service providers both in writing and on the telephone.

What we expect from you:

Manage Individual Protection claims from initial notification through to final settlement on a daily basis within an agreed level of authority and within service standards:

Assessment of claims in line with the business claims philosophy and policy terms and conditions.

Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:

Obtain further information in relation to claims or potential claim enquiries

Explain claims requirements and decisions

Resolve appeals and complaints

Build and maintain relationships with intermediaries and service providers

Contribute ideas for the continuous improvement of the claims business process within client so we remain innovative and forward thinking – constantly challenge the status quo.

Work closely with other areas within business (for example Group Claim Assessors, Underwriting, Actuarial, Client Services) to develop a thorough understanding of the business and contribute to "best practice" overall.

What we're looking for:

Essential:

Minimum GCSE's or equivalent

Experience of medical and financial claims assessment across a range of product lines

Good computer literacy, sound numerical and verbal literacy skills

Well developed and effective communicator both verbally and in writing. Confident, resilient, organised, approachable and dependable

Desire to deliver excellent customer service. A demonstrable 'can–do' attitude with the ability to pro–actively manage workload.

Desirable:

Degree or equivalent CII qualification

Previous use of an image and workflow system