Overview

We are excited to announce new opportunities for Claims Administrators to join our Rental Claims Services department at Enterprise Mobility' European Head Office in Egham, Surrey. Enterprise Mobility is a family–owned, world–class portfolio of brands. A global network that covers nearly 100 countries, nearly 80,000 dedicated team members, and more than 1.7 million vehicles taking customers wherever they want or need to go. Any way you want to think about it, we lead the transportation service industry.

How did we get here? The fact is, we owe our success to our people. That's why we empower everyone on our team with opportunities for promotion and growth. Our mission, along with our uncompromising commitment to customers, has made Enterprise a genuine success story and a truly special place to work.

The Claims Transfer Representative assist with the administration of RCS (Rental Claims Services) UK office. They identify applicable liability coverage on claims and facilitates acceptance of liability exposures for claims on our rental fleet. Claims experience not required, full training will be provided.

Responsibilities

Administrative

Handle telephone coverage for Rental Claims Services (RCS) mainlineUpdate system notes and data fieldsMaintain a current workflow (diary) Communication

Communicate effectively with renters, insurance carriers and other parties as necessary. Successfully manage conflict during difficult or emotional situationsRespond promptly and appropriately to requests (insurance information, Rental agreements etc.) from renters, insurance carriers and internal contactsPromptly notify supervisor/manager when a claim needs to be reassigned to a claims adjusterDistribute incoming digital mail and emailDocument/explain reasons for decisions and recommendations Investigative

Determine primacy of liability coverage according to laws and marketing agreementsProvide legal foundation for coverage positionsDetermine potential sources of liability coverage through phone contact and/or information searchesFacilitate transferring liability exposures to appropriate liability carriersVerify limits of available coverageIdentify claims that require handling by a claims adjuster and distributeDetermine excess exposure potential and no liability exposure claims Qualifications

Time management skills, deadline orientated Ability to work well as part of a teamHigh levels of attention to detailProblem solving skills and ability to manage conflictGreat communication skills both verbal and writtenFlexibility to adapt to change and manage a large and varied workload Additional Information:

Please let us know about any accommodations you may need to participate in the recruitment process.

Hours: 40 per weekSalary: GBP22,000–GBP26,000 depending on expeience

Location: Egham, Surrey, TW20 9FB (Plenty of free onsite parking and approx. 10 minutes walk from Egham station)