Call Taker/Planner

Employment Type: Full Time - 6 months- probation period

Location - North -West London

Start Date - ASAP

Salary: 26,000 per annum

Role Overview

Working as part of a team on the companies Social Housing Gas servicing and Reactive repairs delivery programme.

Promote the company ethos of working in an open, honest, and transparent manner at all timesEnsure high client satisfaction is being achieved and constantly look to improve our client relationships

Working Hours (40 per week)

8am-5pm Monday to Friday. 1 Hour Lunch

Annual Leave

20 + 5 days excluding Bank Holidays

Main Duties

Assisting the Senior Gas administrator with the delivery of the Gas Servicing programme,Calling tenants to make and confirm appointmentsLearning and using the Gas Servicing programme processesAssisting the Reactive team to check completed works orders for pricing informationI.e., Notes, Photos, SOR (Schedule of Rates) Codes etc. prior to sending orders to commercial team

Assisting the call takers and planners with incoming calls.scheduling the works to the operatives and dealing with any queriesCompleting back -office duties as required.

Skills and Knowledge

Essential

Experience in a Social Housing environmentConfident oral and written communication skillsCustomer service skillsAble to effectively manage timeAble to use MS Office