Job Title: Call Centre Agent

Location: Denton (Tameside)

Salary: OTE 28,000 - 32,000

The Role

Resolving low value outstanding parking charges from individualsPredominantly dealing with inbound calls with first call resolutionManaging difficult conversations in a sensitive and professional mannerEntering accurate records of customer interactionsFollowing processes and guidelines to deliver great serviceAchieving personal and team targets in a contact center environment.Delivering or developing your skills with multi-channel communication.Day to day handling of multi channel communication.

The Company

They are an industry leading UK Debt Recovery Enforcement Group who have been growing for 40 years.

The Salary and Benefits Package

Basic Salary of 20,500 with OTE of 28k and realistic earnings of 32K37.5 hours a week on a rota between 8.30am and 7pmFull-Time permanent positionExtensive training and development programme

Candidate Requirements

Looking for that opportunity with an industry leading business to build a careerPrevious experience within an internal sales or collections roleExcellent telephone manner with the ability to positively resolve situationsKeen to excel in a great work environmentConfident in your ability to achieve realistic targets and benefit financiallyStrong work ethic and happy to work on your own initiative

The Application Process

Please submit your CV as directed and shortlisted candidates will be contacted for an initial telephone interview with a Novax Consultant. Candidates that pass this interview, will be presented to the Client in advance of a final interview.