Company description:

SGB

Job description:

Business Support Manager

Salary starting from GBP50,000 plus excellent benefits package including competitive pension scheme, 25 days holiday, access to a car scheme many more!

As the Business Support Manager, you are a proactive individual who is a good listener with excellent communication skills. Your responsibility will be to provide control, analysis, guidance, and support to the Head of Customer Workshop Services and the General Managers within the region. We are looking for a keen individual to proactively optimise branch performances, contractual obligations, and cost control.This role can be based anywhere in our network but will require regular travel to branch locations operated by Customer Workshop Services.

Key Responsibilities:

Along with the Head of Customer Workshop Services, monitor contract performance and actively seek improvements at branch level.Support the Head of Customer Workshop Services to provide reporting on branch performance and deviations and present as part of the regional monthly business review.Maintain and manage the customer reporting suite by data analysis and report submissions.Monitor and report on customer and company campaigns, including assisting the GMs with information gathering.Assist the General Managers in controlling VOR penalties while sense checking data from daily reports.Attend site operational performance reviews with customers.Be actively involved in tender projects for new and existing business extensions.Working with the Head of Customer Workshop Services, drive the development and continual improvement of best practice with strong emphasis on workshop processes.Cover and assist with some duties of the Head of Customer Workshop Services when needed. MEET THE MANAGER!Rob has been with Scania for 20 years, starting out on the workshop floor as a technician and has worked his way up to Head of Customer Workshop Services. When recruiting, Rob is looking for an enthusiastic people person who can manage multiple tasks at once whilst ensuring they are all completed to a high standard within a timely manner. Quote from Rob "Having worked for Scania for 20 years, I have had the opportunities to progress. I want to pass on the knowledge I have gained over the years to allow others to have the opportunity to progress through the business like I have".

Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.