Client Partner (Business Director) – Marketing Digital Agency – London (Hybrid)

Salary: GBP80k – GBP100k + Bonus up to 30% of base + benefits.

My client, a dynamic digital marketing agency based in the heart of London, are looking for an exceptional Client Partner to lead their Client Success function. As a Client Partner, you will play a pivotal role in shaping and driving the success of their client relationships.

Key Responsibilities:

Client Relationship Management:

Assume overall responsibility for senior client relationships.Develop, grow, and retain existing and new revenue streams with clients.Maintain total quality control for all output delivered to clients. Strategic Media Development & Planning:

Develop and shape media execution strategies and plans.Brief insights and strategy teams to ensure alignment with client needs.Define success metrics and SLAs in alignment with client's strategic goals. Execution:

Ensure client plans are executed to the highest standard.Monitor and validate client KPI tracking, identifying and resolving issues.Ensure delivery of client reporting and QBRs to the highest standards. Client Profitability:

Forecast client revenue and profitability projections.Prepare pricing proposals tailored to client service requirements.Contribute to client contract negotiation and definition of SLAs. Attitude:

Deliver every client touchpoint to the highest standards.Inspire, engage, and delight clients with the company's outputs.Foster a culture of humility, kindness, and support for learning and development. Your Essential Skills:

Requirements:

Extensive experience in media advertising.Experience with blue–chip/large organisations and large budgets.Deep understanding of the media landscape and communications planning.Confidence and experience in client–facing roles. Attributes:

Confident, passionate, humble, calm, and considered.Works well autonomously and independently.Sets high expectations for themselves and their peers. Skills:

Ability to engage, persuade, and influence senior stakeholders.Strong knowledge across all digital media channels.Experienced in pushing back or challenging clients for the right results. Your Extra Skills:

Experience in scale–ups or independent media agencies. Benefits:

Recharge: 25 annual leave days + bank holidays, increased leave with tenure, office closure over Christmas.Give Back: Paid volunteer leave, matched giving for fundraising causes.Support: Contributory pension scheme, generous parental leave, individual learning & development budgets, a Mac laptop, and more.Socialise: Regular company events, socials, and flexible working arrangements.Flexibility: Flexible working arrangements, work abroad options, dog–friendly office.Wellbeing: Employee Assistance Programme, 'Duvet Days,' private healthcare, gym discounts, and more. Apply now for more information!

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