Job Title: FTC Business Centre Manager

Salary: Upto 30,000 (Pro Rate)

Hours: 9am - 6pm Monday - Friday (FTC until 15th June 2024)

Location Altrincham WA14

Interviews to be taken place in Janurary 2024

General

Take responsibility for own learning and development.

Actively participate in, and drive, activities that improve the quality of the service.

Maintain up-to-date knowledge of local market including current customer base, direct competition and local commercial rates

Where role requires line management of direct report

Any other duties reasonably required by your line manager

Responsibilities include but are not limited to;

Carry out customer viewingsEngage in the sales process from customer viewings to signing office agreements.Own and drive the customer journey from end to end, ensuring we are consistently exceeding customers' expectations and maximising conversionOnboarding - manage customer key touchpoints throughout their term (e.g., show round, move in, post move in feedback)Retention - own the end to end renewal processProcessing of supplier invoicesMonthly invoicingReviewing and managing site P&L against budgetAchieve budgeted profit for your CentreEnsure Centre debt is regularly reviewed, all overdue invoices are resolved in line with budget, with regular liaison with Credit Control team.Engage in regular networking eventsBuild relationships with local Commercial Real Estate AgentsCustomer Experience:

Take full responsibility for customer service within centre

Responsibility for the prompt resolution of all customer queries/enquiries

Understand the output of the NPS, ensuring agreed Action Plan is delivered

Manage customer move in and out efficiently, cost effectively and smoothly

To ensure meetings room standards are maintained (ie furniture layout set-up as requested and equipment checked)

Work closely with Operations team to ensure site standards are maintained and maintenance and refurbishments are completed on time.

Responsible for the day-to-day operation of the business centre

Daily walk round to confirm that standards of appearance are being maintained.

Ensure that company procedures are adhered to.

Ensure that all Health & Safety procedures are adhered to. (Weekly fire alarm tests, six monthly vacuations, identification of hazards of slips, trips and falls etc.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.