Reference: /RK/20-12/1036/2

Job Title: Business Analyst

Salary: Competitive

Working Hours: Variable Shift Rota - 06:30 - 22:00 - 37.5 hours per week

Location: Newcastle Central Station, Neville Street

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of GBP1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Would you be interested to join a leading facilities managementcompany with a reputation for excellence?

We are seeking to recruit a Business Analyst to help develop and enhance our contract performance and portfolio. OCS/LNER is undertaking an exciting period of growth and change which is expanding the information needs of the contract, the appointment to this role is very important in meeting those needs.

You will support the senior management team with reliable service delivery of systems throughout the contract, in delivering a Safe, efficient and Quality service to our customers and clients by using a suite of management information.

This is a broad-ranging role in a fast-paced environment and diverse team, providing the post holder with the opportunity to utilise and develop skills in data management, data modelling, data analysis and data visualisation. The post holder will make a key contribution to the LNER Contract by delivering clear insight into a wide range of data performance metrics, including the scrutiny of underlying trends and the use of benchmarking to measure performance. This will be achieved by increasing the breadth of Power BI reports , utilising various systems and visualisations available to stakeholders.

The successful candidate will have a customer focussed approach, a keen eye for detail and possess well developed numerical, analytical and organisational skills. Excellent written and oral communication skills are an essential part of the role and will be required to effectively understand, present and explain complex information to a range of audiences across contract.

Your primary responsibilities will include:

Assist with the planning and scheduling of Organized, route service requirements including (but not limited to) Diagram planning, Deep Cleans, Engineering works, Strike action, Materials and Supplies.Responsibility for the scheduling and delivery of reactive service requirements including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope.Operational day to day delivery of a centralised reporting service for administrative reporting including (but not limited to) absence notifications, incident notifications, System updates and escalation to the relevant manager.Ensure that all operational changes to the LNER diagrams, programs and schedules are monitored proactively and that changes are communicated to operational teamsCommunication across the LNER contract ensuring information is cascaded to internal teams, the client and other internal and external stakeholders as required.Communicate to the operational teams any reactive requests or other operational requirementsPerform root cause analysis of contract data and reportWork closely with management team and LNER Client in order to identify and translate their needs into solution designs and systems specifications.Produce detailed data reports where required using various contract data sources (PowerBI, Auditing platforms, smart sheets and associated smartforms and proof or presence systems), ensuring these are kept up to date.Detailed reporting around our key performance indicators (KPIs) utilising a suite of systemsStakeholder management across all levels from Senior Management to our operational colleagues, both internally and with the LNER clientsSupport the delivery of a high-performance culture by maintaining systems standards, constantly seeking improvements through data reviews and effectively liaising with the operational management teamUtilizing management information from a wide range of systems and horizon scanning to make regular recommendations for discussion and consideration to rectify issues, manage and improve contract performance.Identifying and act upon any trends observed escalating to the Operational Delivery Manager and Senior People Operations Manager.

About You:

Applicant must have the right to work in the UKProven experience in a similar roleProficiency in writing complex analytical reportsStrong analytical and problem-solving skillsExcellent attention to detail and accuracyEffective communication skills for collaborating with stakeholdersAbility to manage multiple tasks and deadlines in a dynamic environmentProven experience in working with Power BI, Smartsheets, exel

Benefits:

Wide range of retail discountsDiscounted gym membershipJoin our Cycle to Work schemeAccess to CHROMA , our internal colleague-led diversity and inclusion community join a committee or take part in our eventsAccess to internal Mental Health First AidersImmediate access to Opportunity our internal Learning and Development platformRequired professional membership fees paid forWin monthly Atalian Servest Superstar Awards

How to apply?

If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!