The Role

We are looking for a Branch Manager to oversee the day-to-day operations in our Cambridge branch, ensuring delivery of quality customer service and achievement of sales or productivity goals.

How will you CONTRIBUTE and GROW?

Process and record goods in accurately

Store and organise warehouse stock and arrange in store merchandise

Accurately pick, pack and dispatch customer orders

Filing paperwork in a timely manner

Work to and actively promote a high level health and safety and ensure the cleanliness and tidiness of the warehouse and trade counter

Serve and engage with customers at the counter

Process cash and card payments over the counter securely and responsibly

Reconcile banking for gas and hardgoods products

Be instrumental in accurate and timely stock counts

Answer telephones to liaise with colleagues to sort problems and provide information about products such as availability and delivery

Delivery of product to customers

Take and process sales orders from customers

Listen to and resolve customers' complaints regarding products or services

Answer customers' questions about merchandise and advise customers on merchandise selection

Provide information about items, such as availability, operation or description

Handles requests from customers including new account and pricing set up, issuing quotations, order entry, queries and internal communication with operations and sales teams

Raises credit notes adhering to the credit note request procedure

Are you a MATCH?

Confident and clear communication skills across all contact channels

Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service

Capable of prioritising workload and solving problems

Able to remain focused in a busy telephone and retail environment

Willingness to learn about industry, products, customer and agent requirements

Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given

If you feel you have the skills and knowledge to join our team we would love to hear from you. Please click on the job description and apply.