As a leader within our Retail Branch Network department, you will be accountable for the day-to-day performance of your branch and team. Delivering best in class service and meeting, if not exceeding all branch target expectations and retail network objectives.

Working closely with the Branch Operations Manager, you will actively participate to enhancing team performance, whilst supporting the wider branch network and call centre contribution (Taxi Department, Fleet Department).

Your daily focus will be ensuring smooth and efficient customer experiences, timely and effective 1st call/F2F resolution, administrative tasks and workload management, customer service (F2F/phone). You will actively contribute to the overall growth and market share of our Retail Branch Network for both new business and renewals.

You will become a trusted authority on our Acorn Insurance Taxi product suite, ensuring comprehensive knowledge and expertise.

Job Title: Branch Manager

Location: Birmingham (B13)

Salary: GBP27,500 + Bonus GBP4,000 Per Annum (GBP31,500 OTE).

Job Type: Permanent

Working hours: Monday to Friday, 37.5 hours between 9am-5:30pm

What you will be doing:

Play a key role in driving branch and wider retail network success whilst demonstrating high-level leadership and management of direct reports.Report on performance in line with business expectation, in written, verbal or presentation format.Ensure department KPI's data is refreshed & up to date with a firm focus on exceeding targets.Complaint Resolution Management, including taking calls with customers as part of a managed resolution strategy.Participate in the planning, development and implementation of new team processes and assist with the design and delivery of Taxi Department training.Ensure smooth and efficient F2F customer experiences, timely and effective resolution, administrative tasks and workload management.Building and maintaining long-standing client relationships.Gather regular competitor pricing information and feed that into regular pricing reviews with the wider taxi leadership team providing local data/competitor analysis.Actively seek customer feedback, commercial awareness and area trends.Lead and manage marketing visits to profile Acorn product suite and all buying channels, web, digital (Acorn app), phone & branch face to face (retail hubs).Banking procedures and processes - Cash handling, daily banking process, petty cash, money laundering processes/checks and regular cash audits.Responsible for resource & succession planning of branch team.Complete regular 121's with team as per Dayforce system, providing performance feedback against agreed KPI's & SLA's carrying out skills gap analysis.Ensure quality across the team (Compliance/Auditing), providing corrective feedback (ORCA) and resolution as required within company set timelines.Comply with FCA regulations and practices (GDPR/Consumer Duty). About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "yourtomorrow" benefits you will receive include:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)Additional Buy & Sell HolidaysCompany Sick Pay SchemeCompany Paid Maternity & Paternity LeaveGenerous Company Pension SchemePerk Box Online & High Street vouchers and discountsFresh fruit Deliveries twice a week GBP250 Refer a friend bonusCycle to work schemeFree eye test vouchers and a contribution towards the framesFree self-development & qualifications via Magpie LearningA comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessionsFree Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizesCharity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey.