The Box Office Manager is responsible for Woolwich Works' ticketing services: providing a first class sales experience to customers, administering the ticketing system, setting up facilities and shows, managing allocations, settlements and reporting. They will ensure that Woolwich Works delivers a high-quality, ticketing service to ticket buyers, promoters, producers, and hirers being responsible for web, phone and counter ticketing , and leading the Operations team to deliver in-venue sales and support.

The Box Office Manager will work with the Head of Marketing and Head of Creative Programmes to keep the Woolwich Works' website content up to date, maintaining an excellent user experience.

Is this job for you? We're looking for somebody with good experience of managing box office services. You don't necessarily have to have worked in a large venue, but you need to be used to administering all aspects of a ticketing operation end-to-end, and of dealing with an ever- changing variety of different shows and setups. You need to have experience of ticketing system administration and dealing with promoters and agents and be comfortable being based in the 'back office' as well as front of house.

You'll be happy manning the ticketing desk, supporting other staff to sell tickets for smaller events and proactive in finding ways to drive traffic that lead to sales.

You'll be a confident and capable communicator, tech savvy with good people skills yet a self- sufficient self-starter. Tangible experience of managing a ticketing operation to drive sales, increase yield and increase venue revenue will be an advantage.

How to apply

To apply, please visit our website via the button below.

You will be directed to our portal to complete the online application form no later than 23.59 on Sunday 7 th January, 2024 (the 'closing date'). We reserve the right to close this application early if we receive a high number of applications. Application is made through the submission of a CV and covering letter. The covering letter is entered as free text in the portal itself and your CV should be uploaded.

If you're unable to complete a written application for any reason please either email us or call so that we can discuss alternative arrangements for assessing your suitability for the job. However, you must do so at least one week before the closing date above.

We aim to give feedback to anybody who requests it but due to the high number of applications we receive it may take us some time to do so. We will always let you know if you have been unsuccessful and we aim to stick to the time frame outlined in the job advert.

We're proud of the diversity of our community and aim to build a team that represents it. We therefore particularly welcome applications from people from black, Asian and ethnically-diverse backgrounds, and those identifying as D/deaf or disabled.