Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues?

If you re ready to further your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we d love to hear from you.

Role Info:

Customer Service Representative

Caerphilly / Hybrid Working

Competitive Market Salary

Plus Excellent Benefits Package

Reporting to: Sales Office Supervisor

Values: Serious about safety. We prepare to prevent. Safety comes before profit. We do what we say. We stand by our word and the trust of others.

Company: Global Distributor of chemicals & ingredients used in everyday products

We currently have an exciting opportunity for a Customer Service Representative to join our team in Caerphilly.

The role of a Customer Service Representative is to serve as the initial point of contact for our customers. As a member of our Customer Service team, you will play a crucial role in representing our business and fostering strong relationships with our customers. Your efforts will be instrumental in building customer loyalty and trust. Through your excellent interpersonal and problem-solving skills, you will help ensure that our customers receive the highest level of service possible.

Key Responsibilities:

+ Building strong, proactive relationships with customers

+ Reviewing performance against agreed objectives and agreed monthly targets

+ Taking every opportunity to develop sales from enquiries

+ Notifying relevant personnel of customer purchasing trends

+ Ensuring customer pricing is accurate and regularly updated

+ Recording and following up on quotations and sample requests

+ Processing all Customer orders including standing orders or call off orders

+ Attending and contributing at team meetings

+ Co-operate on all matters concerned with any Health, safety, training, legislative and environmental matters

We Are Looking For:

+ Fantastic communication skills

+ Able to listen to feedback, advice and instructions and respond effectively

+ Comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP

+ Friendly, organised and resilient to create the best service for our customers

+ Serious about Safety

+ Able to learn and improve from any failure

+ Bold and brave and not afraid to take risks

+ Constantly seek opportunities to enhance your contribution to the business

Who we are:

With revenues in excess of $9 billion, Univar Solutions is one of the largest chemical distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.

We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.

Our Values:

+ Serious about safety

+ We do what we say

+ Where people matter

+ Valuable to others

+ Together we win

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days.

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You may have worked in the following capacities:

Customer Experience Specialist, Customer Care Representative, Client Service Associate, Customer Support Agent, Customer Relations Manager, Client Relations Specialist, Help Desk Support Representative, Customer Happiness Coordinator, Customer Success Representative, Client Advocate, Member Services Representative, Customer Engagement Specialist, Account Manager, Sales Administrator.

Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.