Are you a tech-savvy individual with a passion for ensuring seamless audio-visual experiences?

Then this company would love to meet with you

They are a dynamic leader in cutting-edge AV solutions, and they are seeking a talented AV Service Support Engineer to join them.

If you thrive in a role that combines technical expertise, client interaction, and proactive problem-solving, this position is tailored for you.

The Company

The company prides itself on using AV technology to transform experiences. And they love pushing the boundaries of innovation coupled with a commitment to excellence.

Your Role

As the AV Service Support Engineer, you'll play a pivotal role in delivering top-notch support for a leading London based corporate organisation. Your responsibilities include on-site servicing, maintenance, and meticulous record-keeping. You will manage offsite repairs, ensuring adherence to Service Level Agreements and be the linchpin between cutting-edge AV technology and client satisfaction.

Key Responsibilities:

Diagnose, maintain, test, and repair the on-site Audio-Visual portfolio.Ensure smooth running of meetings and events with flexibility for large-scale functionsOptimize video conferencing systems, meetings, and rooms.Proactively perform preventative maintenance and room checks.Monitor and report on AV network usage, progress, and traffic.Foster positive relationships with colleagues and clients.Train and support end users proactively.Liaise with and manage 3rd party relationships.Manage onsite consumables and spares efficiently.Produce monthly reports based on KPIs for client review.Collaborate smoothly with the business's support desk and technical resources.Provide on-site support via a dedicated mobile phone during working hours.Minimize downtime of AV facilities.Participate in AV installations, projects, and subsequent service duties.Identify opportunities for system/equipment upgrades and notify line management.

About You

Technical proficiency in Audio-Visual systems.Excellent problem-solving skillsFlexibility for potential after-hours support during large events.Dedication to maintaining high-quality work standards.Ability to identify opportunities for improvement and innovation.Current with industry trends and advancements.Prior experience in AV installations and project management is a bonus.If you're ready to elevate your career with a company at the forefront of AV innovation, apply now with your latest CV.