UNDERSTANDING, SERVICE, TRUST

3 Words that Guarantee Results in Recruitment

Service Account Manager

London salary circa 60,000

One of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, they have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

To develop and manage existing and new Service Accounts & Contracts . To identify, target and develop new business opportunities for proAV Support Services Division to increase market share.

Key Responsibilities

To prepare and issue maintenance contracts and support proposalsTo assist in the preparation of Service tender returnsTo attend any post tender interviews in support of the Projects Sales TeamsTo account manage named Service accounts to ensure all Service activities are carried out to the clients satisfaction to ensure renewal of the Service ContractAttendance at regular Account Management meetings as requiredMinuting of Service meetings and implementation of any Service actions that may ariseOngoing Service development of Service accountsProblem resolution on all contracts as requiredTo be a first point of Service escalation in the circumstances where clients are unhappy with contracted Services being deliveredFull coordination with Service Operations teams and Customer Service AgentsPreparation and delivery of monthly Service reportsTo ensure all Services are being delivered in line with those contractedTo be fully conversant with the Service Catalogue and to be able to sell all Services confidently into current and new Service accountsTo gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by proAV are coming up for renewal / re-tenderTo take opportunities from initial contact to negotiating and closing the saleTo become fully conversant with proAV service offerings and be able to sell these effectively into new accountsTo identify, develop and work with strategic partners to assist in the growth of the businessGenerate single and multi-year support contractsIdentification any potential AV and videoconferencing project opportunities (although these will be progressed by a different team)

A

Benefits: Excellent salary package

Company Pension Scheme

23 days holiday plus bank holidays per annum

of service January to December) to 25 during 3rd year

Life Assurance (4 x annual salary)

Private medical insurance (after probation period)

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