The role

Our client, an established global retailer is currently on the lookout for an enthusiastic and experienced Assistant store manager. Maybe you are currently working in a Senior management role and looking for a step up in your career? Or maybe you are an existing Assistant store manager looking for a more challenging and faster paced role? Or maybe you come from a Retail Operational role and seeking to move into a more hands on Managerial role within retail? If this sounds like you then this could be the opportunity for you

Working as an Assistant Manager, you will possess a responsible attitude and play a pivotal role in the running of a large store. You will be operationally minded, with both your customers and staff at the forefront of your mind. On the occasion when the Store manager is absence from the company, the Assistant Manager will be responsible for acting as the Store manager.

The successful Assistant manager will have the ability to motivate their staff, encourage excellent performance across the board and support all staff within their roles and achieve great success for the Business.

Main duties and responsibilities

As the successful Assistant Store manager your responsibilities within the role will include:

Responsible for the standard of Customer care in storeAlways delivering excellent communication with customers and going above and beyondAdapting to Customers' needs and tailoring your service to theseManaging customer complaints and dealing with these with empathyEncouraging the shop floor team to work efficiently and to health and safety proceduresEnsure the store is always clean and presentable – managing cleaning services within storeManaging replenishment in store and designating staff to the area in a quick and efficient mannerCarrying out spot checks on product quality throughout the store and removing any products that is not fit for saleResponsible for stock rotation and stock presentation within store complying with all H&S requirementsControl till procedures within store and managing busier periods with staff and customer expectationsManaging staff speed on the check outs and balance of the tills when cashing off tillsCarry out till spot checks and monitor Staff sales within storeControl cashing up of tills, manage safe deposits and handling monies to Security companyResponsible for all training and development of employees in storeIssuing payslips and travelling expensesReview Sales forecasting and hours to meet operational efficiency targetsManage staff rotas and finalise employee hours at the end of the monthResponsible for controlling security instructions in storeAct as a registered key holder with responsibility to attend alarm call outsResponsible for the correct use and data input/ maintenance of the store till systemsResponsible for holding a Personal LicenseManaging theft within store and reporting this to the PoliceImplementing Health & Safety procedures within storeManaging Accidents and completing accident reports to be reported to the area managerWork in accordance with the principals of corporate responsibility and code of conduct Skills and experience sought

Previous experience of working in an Assistant Management role or Operational divisionExperience of managing a large super store or equivalent essentialHighly professional and personable at all timesExcellent team management skillsGood time managementAbility to multitaskCustomer Service and communication skills to a level of excellenceA good team leader who leads by exampleConfident, approachable, and efficient with their line of workFlexible attitude towards their working week essential Benefits

20 days holiday rising to 25 days, plus bank holidays,Health Cash Plan,Gym membership discounts,Discounted cinema tickets,Money off holidays,Sick pay,Recognition at long service awards,Maternity, paternity and adoption leave after 2 years,Access to an online wellness portal,24/7 Employee Assistant Programme Closing date: 20/01/2024

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.