About Us At Hounslow

We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

About our Commitment to Diversity and Inclusion

We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.

Our Benefits

If you join us, you'll have access to a range of employee benefits. Read more about these here.

About The Role

This is an exciting opportunity to be part of our Housing Planning and Resources team delivering corporate objectives through partnership working with Private Registered Providers (PRP) of social housing operating in Hounslow, in line with our Corporate Plan and Housing Strategy, under the direction of the Head of Service and through divisional service plans.

This includes promoting social, environmental and economic wellbeing across the borough and highlighting joint working between PRPs and the Council. From strategic initiatives to increase the supply of affordable housing through new development; to the operational fulfilment of units through nomination rights, ensuring the effective application of the council's Allocations Policy, to tackle homelessness while meeting our equalities obligations; and acting as the primary point of contact at the council for Hounslow residents who are experiencing issues with their PRP landlord or estate.

You will own and build relationships between the council, PRPs and our shared residents to ensure that we are collectively forward-looking, performance-driven and customer-focused whilst being responsive to emerging corporate and housing issues and compliant with housing regulation.

About The Team You'll Be Working In

Housing Planning and Resources team lead on housing strategy, service planning and performance management, including statutory analysis of housing and homeless need, costs and effectiveness of service delivery and the extent to which we are meeting strategic aims and pledges.

Within this role you will be:

The principal point of contact for all issues involving PRPs within the London Borough of Hounslow, including maintaining a database of key contacts, stock and units across all PRPs, to advise officers, councillors and MPs on the appropriate reporting and escalation procedures to resolve issues affecting our residents. Work with PRPs to implement Hounslow's Allocations Policy, contributing to the smooth operation of nominations, transfers and reciprocal arrangements with a focus on reducing voids, optimising equalities and access to appropriate adapted housing for residents with disabilities, and preventing tenancy fraud. Produce reports, data and analysis to analyse emerging issues affecting residents including trends and patterns in complaints, service issues, social, economic, environmental and housing need across the borough, continuously monitor KPIs to ensure resources are aligned to these needs. Assist with the development and implementation of policies, procedures and best practice to improve and enhance Joint working between the council and PRPs, including service delivery, enquiries and complaints handling, and performance Work with colleagues across the council but particularly in Community Engagement, Safety and Solutions, and Enforcement, to tackle issues negatively affecting PRP and council residents such as Antisocial behaviour, drug, gang and hate crime and incidents, ensuring that appropriate support and enforcement actions are in place. About You

You are an excellent communicator with a proven ability to engage with all levels of key stakeholders in a business to business setting, developing and managing multiple relationships, including contact with customers/clients. You understand the social housing context and new regulatory regime, and have an ability to analyse complex, large datasets and qualitative information to present summary information at an appropriate level that increases understanding of issues affecting residents and landlords including the council and PRPs. A self-starter with a 'can do' attitude, displaying a high level of interpersonal and influencing skills with the ability to self-learn and develop bespoke solutions through effective problem solving, both on your own and as part of a diverse team. Ability to develop project plans, manage projects in line with natural or prescribed project management frameworks, including coordinating simultaneous delivery of multiple projects, which may be managed across different services or partners. Ability to build and maintain a wide network of internal and external relationships and facilitate multi-agency working in the best interests of the council and service users. Read more about the work you'll be doing in the Role Profile.

When Interviews Will Be Held And Who To Contact

The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:

Email:

Interviews for this job will be held during week commencing 29th of January 2024.

Closing date is 21 January 2024.