Ellis Mason are recruiting for a ASSISTANT PROPERTY MANAGER to join a highly reputable property management company based in Stevenage. The role will work as an administrative support to more senior members of staff and offers great potential to grow and develop with the company.

A typical week would see you supporting the Senior Property Managers by responding to telephone and email enquiries from residents, organising planned and reactive maintenance, updating the CRM system and visiting developments to ensure they are being maintained to a high standard.

As the ASSISTANT PROPERTY MANAGER you will responsible for handling calls from customers who may at times be angry, distressed or pushy and you will need to be able to handle that in a professional manner, whilst giving them a good service.

A DRIVING LICENCE AND CAR ARE ESSENTIAL AS YOU WILL NEED TO VISIT DEVELOPMENTS.

THE SALARY & BENEFITS

Permanent, full time role Monday to Friday 9am to 5pm 25 days holiday Salary GBP25,000 - GBP26,000 Pension scheme Great progression opportunities THE JOB

Responding all incoming calls and e-mails within 24 hours of the initial contact Build and develop strong working relationships with any site and contracting staff Handling all of the day to day maintenance issues that occur, responding to the customer in a timely fashion Booking in and coordinating the contractors to attend site visits and fix maintenance issues Maintain constant communication with the residents to ensure that they feel updated at all times Keep a log of all actions that take place regarding any maintenance issue for future reference Handling each issue all the way through to completion of task, escalating when needing to Assist with the production of resident communications and leaflets