Are you an outgoing, self-motivated, and target driven Retail Manager, ideally from within Cruise Retail or with proven multi-site experience selling premium or luxury brands?

Can you effectively lead retails teams to deliver targets, whilst managing multiple high-level stakeholder relationships, both internally and externally?

Do you thrive in a fast-paced industry, and relish the opportunity to work for a growing retailer?

If so, the Area Manager vacancy here at Harding+ could be your perfect next challenge!

The role is based in Avonmouth and offered on a hybrid working basis. Due to the nature of the industry, the role also requires regular travel including internationally.

About the role:

Reporting into the Account Director, you will lead and develop a number of Retail Managers and their teams across a number of ships to deliver revenue and customer satisfaction targets. Coupled with this, you will develop Cruise Line (CL) relationships ensuring operating practices are met and any contractual obligations are fulfilled on board. As well as the corporate CL relationships, this extends to the onboard CL management teams including, but not limited to, Commercial Managers, Hotel Directors, and Chief Pursers.

Revenue- review results of KPI metrics, including category performance. Communicate ship performance including revenue reports detailing insight and reasoning. Prepare annual revenue and overhead budgets in line with company requirementsPeople - lead, develop, and coach Retail Managers and teams via performance reviews, ensuring the necessary training programs are utilised. Ensure succession planning and management schedules are optimised. Collaborate with HR/Scheduling to ensure the appropriate calibre of staff are on boardOperational - ensure the implementation and execution of all company operating policies and procedures, including Retail Operations, Profit Protection, IT, Finance, and Cruise Line best practices. Collaborate with Buying & Merchandising on product assortment, sales performance, opportunities, and stock levels. Work with marketing ensuring floorplans, signage, visual merchandising, and pricing is as directed. Performing operational ship visits, including leading on internal projects when ships are in dry-dock, to ensure maximised profit and operational effectiveness from any renovation plans Overall, this is a fantastic opportunity with a breadth of responsibility, including team leadership and management, CL relationship development, and internal stakeholder collaboration to maximise efficiencies, opportunities, and profit levels.

About you:

Proven multi-site or remote retail management experience (ideally from within the cruise industry), including working with premium / luxury brandsExcellent relationship building skills, with both internal and external stakeholdersStrong leadership skills and qualities, with a desire to develop and improve your team's outputTarget driven and competitive, but within a collaborative environmentAbility to work at pace in a fast-paced organisation and industryAdaptable and welcoming of change, offering suggestions for improvement where possibleMust have an existing right of eligibility to work in the UK Key Attributes - trust, collaboration, respect, passion, drive, resilience

About us:

Harding+ is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to 'make every cruise better'. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022 and 2023 the first Cruise Retailer to win consecutively!

Harding+ is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Harding+.