About the Service / Department

As part of our senior Operations team, our Area Managers are crucial to the effective delivery of our services, leading and inspiring a wide variety of staff to meet our service users' aspirations by ensuring the local delivery of excellent quality, innovative and safe services. This role will focus on the delivery and development of out of hours crisis MH services offering a safe place for people in distress.

About the role

Strategic Management - Developing and embedding deliverable annual business plans for each service, contribute to policy and procedure development, work with Business Development around new similar delivery opportunities, develop professional networks and partnerships with a range of key stakeholders and ensure services meet and exceed their contractual and legal obligations. People Management - Create clear vision and leadership, keep up to date with professional development and apply this learning to the development of local managers, develop accountable local managers, ensure L&D needs are assessed and met, establish clear expectations for managers and their teams and coach them to meet these, implement organisational performance related tools, procedures and resources and staff all services in line with their contracts and budgets. Delivery of quality services - Coproduce delivery with the people using services, conduct regular management / quality audits and provide management reports on performance, lever in organisational resources from central teams including Coproduction and Volunteering, support local manager to produce high quality and accurate performance information. Financial Responsibility - To set and work within an annual operational budget for each discrete service, to have a rigorous and responsible financial management approach and ensure excellent resource and asset management, to identify and implement efficiencies and to ensure all financial and administrative processes are delivered to a high standard within policy and procedure. Communication and Liaison - To have regular, clear communication with direct reports, to engage in internal inspections and to ensure local managers lead on action plans, to report on performance and concerns as required, to manage liaison with external agencies including any referrers or other key stakeholders and to engage effectively in own continued professional development. About you

Dynamic leadership; ability to create a clear vision in line with Hestia's overarching vision and the contract for each service. Demonstrable experience of managing mental health and complex needs services, including to people in mental health crisis. Experience of performance monitoring against organisational and local KPIs. Ability and experience of managing complex budgets. Understanding strategic Mental Health Crisis Management and embedding this. Excellent knowledge of Community Care and Mental Health legislation. Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and outcomes. Able to analyse data. Leadership qualities to manage change and ensure that developments are embedded. Demonstrable contract management experience and the ability to ensure contract compliance. Ability to work very flexibly including some out of hours working during the evening, weekends and bank holidays and travel across London and Kent. Knowledge and understanding of safeguarding issues and ability to manage local managers to address them appropriately. Please note that if you are offered a role with Hestia, you will be issued a conditional offer based on satisfactory references and a Basic or Enhanced DBS check.

Disability confident

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.

Hestia positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. But we particularly welcome individuals from an ethnic minority background and those with disabilities to apply. As an organisation, we are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.