Data integrity is always guaranteed since Dynamic Contact Centre Manager accesses Genesys configuration management data via the Configuration Server. Since DCCM was created using the suggested Genesys SDKs, it supports upcoming Genesys upgrades. Through load balancing and links to the primary and secondary Genesys Configuration Servers, DCCM enables high availability. Using the Genesys Software Development Kit (SDK), the Genesys Configuration Server provides real-time key-value pair updates.
Conditions in the contact centre industry are always changing, including peaks in incoming calls, unexpected closures, and regional holidays. In order to efficiently manage such changes, achieve SLA goals, and enhance the customer experience without any interruptions or delays, Dynamic Contact Centre Manager provides contact centre operators with intuitive and secure access to essential metrics and agent skills.