Our Advisers see clients either face to face at our locations in Bromley town centre, Anerley, Orpington and Mottingham, or speak to them over the phone. They explore the client's circumstances to identify key issues. Using a range of sources, they find the most appropriate advice and present it in a way that the client can understand and act on. They give the client a range of options on what they can do, explaining the pros and cons of each option, and identify what the client can do next. Where necessary, advisers signpost or refer clients to a range of external organisations for specialist help and advice. After the appointment, advisers write up the client's case on our bespoke database.