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Administrator Customer Service
Administrator Customer Service
belfast
Nov 18, 2024
  • Hours Full Time
  • Salary 10.90 - 10.90 GBP Hourly
  • Recruiter Reed
  • Closes 17 Jan 2024
  • Course No
  • Contract type Permanent
  • Recruiter Type Direct Employer
Description

Administrator (Temp x3)

A well–established organisation based in Belfast, are currently seeking experienced Administrators to join their team.

This is a Full–time, Temporary Position – initially until the end of March 2024.

Working hours: 8.15amm – 5.15pm –mostly working from home but may be required in the office a few times a month.

With an hourly rate of GBP10.90 per hour.

Job Purpose:

Reporting to the Administration Manager, you will be responsible for creating, updating, and maintaining accurate system records and handle related enquiries.

Essential Criteria:

Previous and demonstrable experience of working in a customer facing environment.Strong administration experience/skills.IT literate.Excellent communication skills, both written and verbal with the ability to communicate with stakeholders at all levels.Ability to manage and prioritise a busy workload.Excellent attention to detail.Ability to work on your own initiative as well as part of a team. Main Duties and Responsibilities:

Input data and authorised instructions in accordance with / whilst adhering to strict deadlines.Liaise with client staff at all levels.Answering calls and queries.Liaise with external bodies e.g. Pension scheme owners.Attend meetings as required.Close working with associated Recruitment, HR, Pensions & Payroll teams to achieve accurate and timely payroll or HR close.Ensure all work is carried out to meet Service Level Agreement's/Key Performance Indicators and Shared Service Centre quality standards.Attend and contribute to service meetings/events.Be proactive in identifying areas for improvement to processes and services.Be proactive in personal development, contributing fully with performance management and development processes.Input data accurately into integrated systems.Administrative duties.Call handling duties.Ability to escalate to Team Leader when appropriate.Close working with other teams within organisation

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