Curtains Made Simple is a fast-growing internet-based soft furnishings business, established 14 years ago, that prides itself on high levels of customer service.

You will be working in a friendly environment as part of a small team in a business that truly values their staff.

As well as fulfilling day-to-day tasks, all team members are encouraged to contribute ideas to help the business improve, both in its general efficiency and its levels of customer service.

Administrator - Key Responsibilities:

Management of Fabric Suppliers, Curtain Making Supplier and Delivery of Customer Orders Speaking to customers subsequent to them placing their order to clarify any questions relating to their order. Updating customer orders with any subsequent changes made. Processing customer refunds for cancelled orders. Placing and managing fabric orders with suppliers. Creating and sending work tickets to the curtain maker. Keeping customers updated with the progress of their order Organising the despatch of roman blind headrail units to the curtain maker. Website Administration Updating website with new products and price changes. Finance Tasks Invoice processing Helping with VAT return Customer Service Helping Customer Service, when necessary, with first line response for both inbound phone and email from (prospective) customers Screening all inbound calls and distributing them appropriately Managing customer enquiries Helping customers to place orders online Resolving any customer complaints Any other office-based tasks as required. Administrator - Skills & Competencies

We are looking for an ambitious, flexible candidate, who is willing to learn.

Delivering exceptional customer care and outstanding service to all our customers Positive, hard-working and enthusiastic attitude Attention to detail a must Ability to work under pressure Excellent communication skills, both written and verbal Ability to work effectively both independently and as part of a small team Highly organised and an ability to multi-task Take initiative and not afraid to ask questions Experience of Microsoft Office (Excel and Outlook) Training and support will be given and there is scope for professional development An interest in interior design or fabric is not essential or required

Administrator - Benefits:

Free parking available

28 days holiday (including bank holidays)

Flexible holiday allowance

Possibility of flexible working hours with prior agreement

Pension

Free tea and coffee

Use of kitchen and amenities

Bus stop within a 15 minute walk

Regular office socials; bowling, trips to pub, games evenings

Casual dress

Our office location is OX4 2TZ