Volunteer Role Description - Activity Centre Support

We want to encourage more participation in activities at Age UK Merton by providing an excellent service and warm welcome. Our volunteers are invaluable in this. This role description sets out the main responsibilities for volunteers supporting activities. Centre volunteers report to the Centre Manager.

Before the activity

Help set up furniture and equipment

Ensure refreshments are available and served to those who need help

Greet participants and help them to be seated ready for the activity

During the activity

Lead / facilitate the activity, using your skills and experience to lead the group

Ensure all participants can join in with the activity, adapt if needed

Encourage conversation to ensure there is a social benefit too

Report any urgent issues to a manager or staff member to allow prompt action to be taken

After the activity

See participants out of the building and onto transport if appropriate

Put away equipment

Ensure refreshments are cleared away

Report any issues to Centre Manager

Skills

• Practical skills and good common sense

• Ability to assist with an activity

• Ability to understand Health & Safety and adhere to Age UK Merton policies and procedures

• Good communication skills and friendly personality

• Empathy and caring

• Team work

• Ability to follow instructions