Are you a talented account manager or recruitment consultant looking for your next career move? Would you like to work in an energetic environment with like-minded, successful people? Are you motivated by fantastic career progression opportunities based on clear objectives and supported by industry-leading developmental training?

Joining us will mean you can tick off all of the above - and more. Operating as a niche, independent recruiter - but with the backing of one of the UK's fastest growing, PE-backed recruitment groups - we are seeking more talented professionals to continue our rapid growth. Your role will including working with existing customers to develop relationships; expanding your network within managed clients and regularly reviewing performance to ensure a world class service is offered to all clients.

BACKGROUND TO THE COMPANY

Proactive Technical Recruitment specialises in hiring engineering professionals in the Engineering and Manufacturing sectors. From a global network of offices, we've helped to launch ambitious engineering projects all around the world.

PURPOSE OF THE ROLE

As an account manager your role will be as follows.

Customer Ambassador

Working as the key POC for some of our major accounts, ensuring growth, delivery and fill-rate for your accountsWorking with other delivery consultants and our international shared service centre to create a delivery best practice and customer excellenceResponsible for the day to day running of your account, alongside account development andJob Management

Ensure excellent "candidate experience" throughout the recruitment lifecycle, from qualification calls through to interview scheduling and post hiring engagementEnsure all SLAs are being adhered to and job to fill ratios are meeting the needs of our customerExcellent user of customer portals and systems, leading from the front and demonstrating best practice.Relationship Management

Build excellent relationships with stakeholders across your Accounts including regular virtual and onsite meetings to discuss performance and SLAs, this may include quarterly presentations to clients to discuss reports/data on our serviceOffer advice to customers on current market conditions as well as advice on market rates and sector knowledgeKNOWLEDGE, SKILLS, EXPERIENCE AND COMPETENCIES

Work in partnership with your colleagues to attract top talent our clients want to hire.Deliver an unrivalled candidate experience that reflects the quality of both Proactive and our customer base.Broker recruitment processes to ensure that talent & company connect.Build your own network of Engineering candidates, use our CRM and your LinkedIn network to stay in touch with these excellent candidatesHave the opportunity to see the direct impact of your success - on your candidates, client, "us" and (of course) yourself You - we hire potential not experience!

You may not have recruitment experience but have worked in a client liaison, account management or relationship management role from another industry - what is important is that you are innovative, solutions-focused and driven by success, combined with a strong desire to work with your clients to ensure operational excellence and a world class service. You may also have experience in a customer facing role or a demonstrable track record of delivering results through building strong client relationships.

Optimal Competencies

Passionate about providing excellent customer serviceOwnership and accountability; delivering excellent performance on a consistent basis.Organisational awarenessResourceful with a solution based approachGood written and verbal communication skillsDesire to manage and lead others to success

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.

Proactive Global is acting as an Employment Business in relation to this vacancy.