Insurance Account Handler, Norwich - Hybrid

20k - 25k

If you have an enthusiastic client focused approach and want to be supported by Colleagues within a close-knit team, this opportunity is for you.

Our Client, a successful and well known Broker, is looking to recruit an Insurance Account Handler to join their expanding team in Norwich.

Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress.

Key Responsibilities:

Providing a comprehensive customer service to meet the insurance needs of clients and providing support to the Personal Lines teamChecking new policy documentation for accuracy and forwarding to clients or liaising with insurersNegotiating and inviting the renewal of allocated clients' policiesEnsuring all client records reflect the current risk on cover at all timesProvide administrative support as and when required in obtaining new business quotations and arranging coverProcessing mid-term adjustments and MID updates as requiredProcessing quotes within SLA timescalesDealing with clients' day-to-day enquiries, responding promptly and managing expectationsProviding support to team members to ensure client needs are metMaintaining an effective diary / activity / task systemEnsuring cover notes / green cards are issued where appropriateCollating meeting notes, documenting and completing actions as requiredLiaising with the Claims department with claims queries / reportsCreating all invoices and relevant credit notes for New Business, Renewals, Mid-Term Adjustments, etc. in line with the Broking Manual / Company ProceduresRequirements:

At least 2 years' insurance experienceKnowledge and experience within household insurance is preferredExcellent communication and organisational skillsGood IT skills are essentialIdeally, the successful candidate will hold the Cert CII qualification or be working towards it