The Role:

Due to continued growth, we are recruiting for an experienced Commercial Account handler to provide professional advice and service to all clients. You will be responsible for retaining existing customers and writing new business by the continual development of relationships and delivery of excellent customer service ensuring that all customers are dealt with professionally and fairly.

Responsibilities:

Acquire and maintain knowledge of Insurance products to include Property Owners, Various Liabilities, Loss of Rent, Tradesman, Engineering, Contract All Risks, Offices, Shops Packages & TerrorismDealing with individual small business clients as well as medium-sized portfolios, with an overall book of premiums under 3,000,000Dealing with a book of renewals up to 600 policiesDevelop and sustain effective working relationships with customers, ensuring complete customer satisfaction as is reasonably possibleBuilding and maintaining relationships with insurersProduce correspondence to required timeframes and quality standardsIssuing and processing new business documents, mid-term adjustments, cancellations and renewalsProvide new business quotations and re-broking existing renewalsFace-to-face client meetings occasionally both inside and outside the officeKeeping accurate records always and filing in the agreed mannerAnswering general queries competently by telephone, email, post or in person, ensuring the information provided is accurateTo attend any appropriate training courses given inside and outside the officeAssisting the Managers and other members of the team Experience:

Essential:-

Minimum 5 GCSE, Grades A-C including English and Maths.Previous experience in an Account Handling role (Insurance) is required.Operational use of Acturis ensuring updates are made accurately to data quality standards.Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail, to support client service delivery.The ability to work in a teamAccuracy and attention to detailA passion for building fantastic working relationships with clients and colleaguesAn appetite to learn and develop and successfully.An inquisitive nature with a willingness to ask questionsGood understanding of the broking insurance market and the role of regulation and compliance.Organised with good time management skills working to agreed priorities.Good communication skills to effectively liaise with internal colleagues.Computer literate with experience of using MS Office Suite. Further information

As well as a competitive salary we offer the following benefits -Competitive holiday allowance with the annual option to buy additional daysDeath in Service benefit of x4 salaryCompany pension schemeVery generous maternity and paternity leave packagesA flexible benefits package which allows you to add additional benefits to your overall packageOur benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many moreReferral schemesDiscounted rates on PIB products We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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