Accommodation Solutions Officer

Kensington

23 Per Hour

I am recruiting for a local authority who is looking for someone to support the Accommodation Solutions Team Managers in securing the continuous development, improvement, efficiency and success of the Temporary Accommodation and Resettlement team as a whole.

Job Role

To provide housing options advice to households in temporary accommodation and promote effective move-on to other permanent housing, including intermediate rent, private rented and social housing.

You will also undertake suitability of accommodation reviews and related enforcement activity, work with accommodation providers and other services to resolve complaints and tenancy support issues; and support the implementation of a programme of tenancy audits.You will assist in handling more complex suitability reviews and enforcement cases, including providing written statements to support the Council's interests in judicial review cases or in response to other legal challenges.

Main Duties and Responsibilities

Follow policy and procedures to successfully place singles persons and families into suitable accommodation.

To make the most appropriate, equitable and cost-effective use of available resources, ensuring that all lettings comply with statutory requirements and the Council's policies.

Undertake assessments of suitability when offering accommodation.

Refer households for floating support when the need for assistance is identified.

To visit households in temporary accommodation to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs and aspirations, their priority on the Housing Register and ability to sustain other options, including intermediate housing options and private rented accommodation.

To monitor biding activity across households in temporary accommodation and offer support to those households who require assistance, in order to help them make informed choices about their future housing.

To signpost and refer households in temporary accommodation to other agencies as required, including employment and training providers, supported housing services, children's services or adult care.

To encourage and help homeless households in temporary accommodation to comply with their licence or tenancy conditions, but where there is a serious breach of duty (including harassment, anti-social behaviour and hate crime) and/or the Council has discharged its homelessness duty, ensure the accommodation is withdrawn and recovered as efficiently and quickly as possible.