Join a well-established managed service provider and IT consultancy as a 2nd Line IT Support Engineer in North East London. The company has a strong ethos around employee wellbeing and work-life balance. They offer excellent career progression opportunities.

The job will be mostly office-based. However, you will be involved in visits to commercial and educational sites in the local area and Central London.

THE JOB:

- Supporting predominantly Microsoft 365 based products and end-users.

- Creating and updating documentation and processes.

- Software installation and troubleshooting.

- Backup management, including data restoration.

- Creation and management of user accounts.

- Raising issues, calls, and liaising with third-line support.

- Prompt response and resolution of support calls.

SKILLS & EXPERIENCE:

- 3+ years of relevant experience providing 2nd line user support.

- High-volume Service Desk experience.

- Strong working knowledge of Microsoft technologies –Active Directory, Entra, SharePoint, 365, Windows 10/11, and Server 2016/19/22.

- A commitment to knowledge sharing and clear, detailed documentation.

- Ideally, experience as a Managed Service Provider, dealing with multiple clients.

- Ideally, previous experience and knowledge of ticketing systems - ITIL Framework.

- Technically inquisitive, with a proven ability to keep up to date under your own initiative.

- Problem solver with good analytical and planning skills.

SALARY & BENEFITS:

- £32,000 - £38,000, dependent on experience.

- 22 days holidays (inc birthday) + public holidays, increasing with service

- Employee Assistance Programme

- Enhanced parental leave

- Supportive training and CPD with salary incentives

- Healthcare plans

- Gym and retail discount schemes

- Salary sacrifice car and tech schemes

- Pension.

- You will be encouraged to pursue continued professional development (CPD).

If you want to join a dynamic managed services team supporting a diverse range of cloud and server-based infrastructures, please apply now!

Applicants must currently have the permanent right to work in the UK; visa applications cannot be considered.